I saw an item at a boutique and want the exact item, but cannot find on your retail site. How can I buy the exact bracelet?
All Lovelynjewels pieces sold on our online retail site is exclusively designed and created for the Lovelynjewels online site. If you would like to purchase an item that you saw at one of the boutiques or major retailers, please contact us at email@example.com with a picture and/or style detail. We will try to locate that item with our retailers and reply back to you through email.
I don’t see the product that I bought last month on your website anymore. Will it be available any time soon?
If you don’t see the item on the website anymore, please contact us at firstname.lastname@example.org with a picture and/or style number. We will reply back to you by email on the status should the item be available again. We can also help direct you to similar styles available on the Lovelynjewels online site.
I’m not sure if my order went through. How can I check?
Once you place an order, you will receive an email with your confirmation order and listed items of your purchase. If you haven’t received it in your inbox, please check your Spam folder. If the email is not in your Spam folder, please send an email to email@example.com so we can re-send the confirmation email.
I forgot my password. Can you help?
Under the sign in portion, you can click the highlighted area “Forgot My Password”. From there, just follow the directions until you can log-in to your account.
How can I track my order?
After your online order has been received and processed, you will get an email confirming that your order has been shipped. In the email, you will find your tracking number. Please track through www.USPS.com.
Can I remove items from my order after I check out?
You cannot remove items from your order online after you check out. If you would like to revise, please email firstname.lastname@example.org with the subject heading as “REVISE ORDER: [CUSTOMER NAME – ORDER CONFIRMATION NUMBER]. You must email us for revisions within 24 hours of receiving a confirmation email your order. After this time period, we will not be able to revise your order.
Can I cancel my order?
You may cancel your order within 12 hours of receiving a confirmation email from Lovelynjewels of the placed order.
Please email: email@example.com with subject heading as “CANCEL ORDER: [CUSTOMER NAME – ORDER CONFIRMATION NUMBER].
Do you charge sales tax?
Yes, we charge sales tax based on your state sales tax rate.
How long does it take for my order to process?
It takes up to 3 business days to process from the date of order received. As soon as you order is ready to ship, we will send an email with your tracking number and you can track the delivery through usps.com.
Do you only accept Credit Cards for payment?
We accept major credit cards and paypal as forms of payment. We do not accept checks, cash, COD, and/or money orders.